We are here to provide a service you can rely on. If something has not gone as it should, please let us know as soon as possible so we can investigate and work with you to reach a fair outcome.

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If, after we have responded, you are still not satisfied, you can refer the matter to the Financial Ombudsman Service. The Ombudsman is independent and considers complaints that cannot be resolved between customers and financial services firms. Details are available at financial-ombudsman.org.uk.